Shipping & Returns
Shipping & Delivery
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If you have questions about the status of your order contact catskillscandlestudio@gmail.
Shipping charges for your order will be calculated and displayed at checkout.
Free local delivery is available for orders within 15 miles of Catskills Candle Studio.
Catskills Candle Studio carefully packs all products with before they are shipped. Due to the nature of our products, used candles and reed diffusers cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Catskills Candle Studio within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 7 days of your order being delivered.
Please contact catskillscandlestudio@gmail.